FAQ

In most cases, no. You pay your premium; you are a customer of the insurer – on that basis you normally have the right to take your car to whichever body shop you wish.

In some cases, full payment of the insurance excess is required. In most cases, however, we are able to offer some form of a discount on the excess which is paid directly to us.

No. We firmly believe that quality bodywork must be carried out in suitable premises.

This very much depends on what work it is in for. Some minor scratches and scuffs can be repaired, painted and collected all within the same day. Other, more in-depth jobs will require a longer period of time.

We do offer a collection and delivery service in the LE9 and LE10 postcodes, on the basis that the vehicle is roadworthy.

We can provide you with a courtesy car, but you will need to be over 25 years old, and be able to provide your own insurance. Most insurers are happy to cover you on a courtesy car as your own vehicle is not on the road. We will require proof of insurance and a copy of your driving licence.